Modern Slavery Statement December 2019

The Addison Lee Group (the Group)

Addison Lee Holdings Limited is the holding company for a group of companies providing ground transport services in the UK. The principal trading entity is Addison Lee Limited.

The Addison Lee Group (the Group) is one of the leading providers of global premium ground transportation services offering a comprehensive range of services to suit the needs of our customers and incorporates Addison Lee and Tristar Worldwide.  We are committed to undertake due care and diligence to ensure that we conduct our business in accordance with our obligations under the Modern Slavery Act 2015 (MSA 2015).  We recognise that in addition to a legal obligation we have an ethical responsibility to support this Act and endeavour to ensure there are no Modern Slavery risks within our own business or our supply chains.  Whilst recognising our obligations to set out the steps we have taken to ensure that modern slavery and human trafficking is not taking place in our supply chains, we acknowledge that we do not control individuals and organisations in our supply chains.

In that spirit, we have published our annual statement of slavery and human trafficking, made in compliance with section 54 of the Modern Slavery Act 2015, in which we explain how slavery and human trafficking can affect our business and the steps we are taking in the fight against it.

Our Company Structure & Vision

Addison Lee was established in 1975 with the belief that ground transportation could be done better.  By combining the latest technologies with traditional customer service values, we disrupted the industry (before disrupting industries had even become a thing).  In 2016 Addison Lee acquired Tristar Worldwide, a leading ground transportation provider, founded in 1978, who pioneered chauffeuring services. Together, we combine exceptional reliability, a high level of safety, sophisticated technology and 24/7 support teams to ensure our customers receive a first class service that offers excellent value for money.

We are headquartered in London, United Kingdom and are supported by offices located across the UK, Hong Kong and USA.  Through utilising our network partners, we are continuing to grow our global presence and are able to offer on-demand and pre-booked services in over 80 countries around the world.

Our service doesn’t stop at people.  Over 400 vans, 120 motorcycles and 40 cycles move your parcels and packages with the same immaculate service you’d expect from our cars.

We have over 1400 employees within the Group in addition to approximately 3900 drivers who are engaged through our supply chain.

Our vision is to be the world’s premium brand ground transportation service for our customers. 

To support our vision, we aim to provide an environment for employees and partners where they are respected, valued and supported.

We work with likeminded partners and suppliers whose values and ethos align with our own.

Our Employees

There are many aspects of our culture that makes up our unique environment.  Maintaining and strengthening our culture is part of our everyday working life and underpins much of our corporate policy.   We strive to create an enjoyable and safe environment where our staff can excel.  We recognise our staff as our most important asset and employee welfare is a key objective that is linked to the company’s unique culture and values.  We do not tolerate discrimination, abuse or harassment of any kind and we expect the same of our stakeholder groups including, but not limited to:  customers, manufacturers, shareholders, suppliers and employees.  All staff must adhere to our codes of conduct and company standards and policies.

We operate a thorough recruitment and selection process for all our hiring decisions.  This includes obtaining documented proof of an individual’s right to work in the country in which they be employed.  Should a concern arise we operate an open door communication policy and we also provide a protected disclosure facility should a staff member require confidentiality.

We always pay at least the minimum wage rate applicable.

Our Supply Chain

We only work with reputable suppliers, most of whom we have partnered with for many years and we take responsibility for endeavouring to ensure our supply chains are free from slave labour.  Our Procurement and Affiliates teams are dedicated to managing trade and partner relationships.  We ensure suppliers are appropriately licensed to carry out the service they are providing. Spend commitments are subject to legal contracts and we do not pay cash for services. 

Our Partners and Suppliers are required to comply with our Operating Principles including adherence to all relevant legislation in the countries in which they operate and all relevant International Labour Organisation (ILO) conventions. The principles set expectations around the adoption of standards regarding forced and compulsory labour; child labour; health, safety and hygiene; abuse and discipline; freedom of association and employee representation; remuneration; employment terms; working hours; equality of treatment; and community impact and aim to ensure that all partners and suppliers adhere to high standards of ethical, environmental and social behaviour. 

Our Activities to date & Future Plans

As part of risk management process, we continue to review threats and consider any existing or future arrangements.  We have developed a review process to monitor and manage and mitigate risks.  Risks previously identified in this area have resulted in the introduction of our Supplier and Partner Operating Principles, enhancements to our supplier due diligence and we are working on developing our supplier categorisation programme.

We have identified our third-party car wash services as a potential risk area for worker exploitation.  As a result, we have an objective set for 2019/20 to ensure that the suppliers we work with are a member of the Responsible Car Wash Programme. This programme aims to support best practice in hand car washes and reduce the prevalence of modern slavery in the sector by operating a voluntary certification programme rather than a licensing programme. The programme is supported by many sectors, the modern slavery charity UNSEEN and several government agencies including the GLAA alongside industry representatives.

We have updated our Modern Slavery and Human Trafficking Standard which requires all staff to promptly report any concerns or suspicions of malpractice, and to avoid any activity that might lead to, or suggest, a breach of the Standard.   It is made available to all staff via the company intranet and publicly on request. The Standard now has a Governance framework formally documented. Failure to comply with the Standard will be investigated and may be treated as a disciplinary offence. We may terminate our relationship with individuals and organisations working on our behalf if they breach this Standard.

Our Supplier and Partner Operating Principles and contracts are due for review in 2019/20 and will be updated as appropriate and we have reviewed and updated our procurement procedures to ensure that suppliers undergo appropriate due diligence and our next steps will be to develop supplier categorisation.

Our Affiliate department maintain close relationships with our partners for ground transportation and will be reviewing the due diligence performed for these suppliers in 2019/20.

We will also, where appropriate and practical, continue to visit our partners’ and suppliers’ offices, both in the UK and abroad.  This will assist us in being familiar with how they operate and what safeguards they have in place to reduce, remove and prevent the use of slave or forced labour in their organisations and their supply chains.

These measures are part of a continuous improvement journey with suppliers and partners and we recognise that further down our supply chains, suppliers and partners may need more support and we will appraise the partner and supplier review process to enable us to monitor adherence on a periodic basis as appropriate to the supplier and/or partner.

The development of our audit programme is enabling compliance checks with all our policies and procedures and we are developing our reporting functionality in this area.

We continue to make sure that our employees are aware of the Modern Slavery Act, of the definitions of slavery and human trafficking and that they know what to do should they suspect a case of slavery or human trafficking. To better support this, our employee induction and compliance training programme is being updated.  Our Head of Procurement holds the Professional level of the CIPS Global Standard for Procurement and Supply qualification and plans are in place to extend the CIPS qualification to the rest of the team.

This statement is reviewed and updated annually and has been published in accordance with the Modern Slavery Act 2015. It sets out the steps taken by Addison Lee and other relevant group companies during the financial year ending 2018/19 to prevent modern slavery and human trafficking in its business and supply chains.

Addison Lee’s financial year runs from 01 August – 31 July.

Approved by the Addison Lee Board. 

Andy Boland

CEO, Addison Lee

December 2019

 


 

Modern Slavery Statement August 2018

Modern slavery is a form of organised crime in which victims are treated as commodities and exploited for criminal gain. The victims of modern slavery come from all walks of life and can be found all over the globe.

The International Labour Organisation estimates that in 2016 40 million people globally were victims of modern slavery.

The Addison Lee Group (the Group)

The Addison Lee Group (the Group) is Europe’s largest managed car service provider, incorporating Addison Lee and Tristar Worldwide. We are serious about our brand because it’s part of our identity and so is our commitment to corporate social responsibility. We are committed to undertake due care and diligence to ensure that we conduct our business in accordance with our obligations under the Modern Slavery Act 2015 (MSA 2015). We recognise that in addition to a legal obligation we have an ethical responsibility to support this Act and endeavour to ensure there are no Modern Slavery risks within our own business or our supply chains. Whilst recognising our obligations to set out the steps we have taken to ensure that modern slavery and human trafficking is not taking place in our supply chains, we acknowledge that we do not control individuals and organisations in our supply chains.

In that spirit, we have published here our annual statement of slavery and human trafficking, made in compliance with section 54 of the Modern Slavery Act 2015, in which we explain how slavery and human trafficking can affect our business and the steps we are taking in the fight against it.

Our Company Structure & Vision

Addison Lee was established in 1975 with the belief that ground transportation could be done better. By combining the latest technologies with traditional customer service values, we disrupted the industry (before disrupting industries had even become a thing). Our iconic black cars have been on the road ever since. We are headquartered in London, United Kingdom and have offices in Hong Kong and USA. In addition, we are supported by affiliates and our services are now available in 100 cities worldwide through our app and carry out over 10 million journeys each year in London alone.

  • Our service doesn’t stop at people. Over 300 vans, 90 motorcycles and 35 cycles move your parcels and packages with the same immaculate service you’d expect from our cars.
  • We have over 1600 employees within the Group in addition to approximately 5000 drivers who are engaged through our supply chain.
  • Our vision is to be the world’s premium brand ground transportation service or our customers.
  • To support our vision, we aim to provide an environment for employees and partners where they are respected, valued and supported.
  • We work with likeminded partners and suppliers whose values and ethos align with our own.
  • Our Employees

There are many aspects of our culture that makes up our unique environment. Maintaining and strengthening our culture is part of our everyday working life and underpins much of our corporate policy. We strive to create an enjoyable and safe environment where our staff can excel. We recognise our staff as our most important asset and employee welfare is a key objective that is linked to the company’s unique culture and values. We do not tolerate discrimination, abuse or harassment of any kind and we expect the same of our stakeholders’ groups including, but not limited to: customers, manufacturers, shareholders, suppliers and employees. All staff must adhere to our codes of conduct and company standards and policies.

We operate a thorough recruitment and selection process for all our hiring decisions. This includes obtaining documented proof of an individual’s right to work in the country in which they be employed. Should a concern arise we operate an open door communication policy and we also provide a protected disclosure facility should a staff member require confidentiality.

We always pay at least the minimum wage rate applicable.

Our Supply Chain

We only work with reputable suppliers, most of whom we have partnered with for many years and we take responsibility for ensuring our supply chains are clean of slave labour. This is managed through our ISO Management Systems and via our Procurement and Affiliates teams who are dedicated to managing trade and partner relationships.

Our commitment to preventing modern slavery is integrated into our staff and supplier operating principles and our policies are reviewed at least annually or more frequently if business needs determine and are communicated using our intranet and online training modules.

We will not work with a supplier before carrying out research into their business procedures and we ensure they are appropriately licensed to carry out the service that are providing. Spend commitments are subject to legal contracts and we do not pay cash for services.

In line with our commitment to the Modern Slavery Act we have added a clause to our risk register that specifically addresses this issue within our supply chain and we carry out bi-annual risk assessments across our business.

Our Activities to date & Future Plans

As part of risk management process, we have completed a risk assessment to consider any existing or future arrangements. This will remain an ongoing exercise.

We will introduce a new supplier compliance programme, enabling us to record the compliance of our suppliers and where appropriate, will review contractual terms and conditions.

We are reviewing our purchases to understand the nature of our suppliers. These include consultants and companies providing a wide range of goods and services to help us deliver our aims and objectives.

We are reviewing how we engage with new suppliers and will look to introduce a more robust onboarding procedure which considers Modern Slavery 2015 requirements.

We have created Supplier Operating Principles and communicated these to our suppliers and partners setting our expectations including adherence the suppliers should comply with all relevant legislation in the countries in which they operate and all relevant International Labour Organisation (ILO) conventions.

We will also, where appropriate and practical, visit our suppliers’ offices, both in the UK and abroad. This will help us to become familiar with how they operate and what safeguards they have in place to reduce, remove and prevent the use of slave or forced labour in their organisations and their supply chains.

We are reviewing our internal audit programme to ensure regular audits to check compliance with our policies and procedures and conducted and reported on to the Board.

We are making sure that our employees are aware of the Modern Slavery Act, of the definitions of slavery and human trafficking. This remains an ongoing exercise.

The Group maintain a commitment to preventing Modern Slavery and will continue to operate a zero-tolerance policy in this regard. In accordance with Section 54 of the Modern Slavery Act 2015 this statement has detailed the actions taken during the financial year ending 2017/18.

This statement will be reviewed annually and its effectiveness will be measured in line with objectives.

The Board of the Addison Lee Group has approved this statement.